Free self-assessment
Where is your business losing time between enquiry and delivery?
Answer 12 practical questions about enquiries, follow-up, internal systems and customer experience. Get a straightforward score and three priority improvements — no spreadsheet or email required.
- 12 questions
- About 3–5 minutes
- No email required
A practical self-check based on your answers. It is not a compliance, financial or technical audit.
Check your systems
Your answers stay in your browser. Nothing is stored or sent unless you choose to include a summary in an enquiry.
How to score it yourself
- 1Give each statement 0 to 3. Leave it out if you are not sure.
- 2For each area, add your scores, divide by three times the number of statements you answered, and multiply by 100. An area needs at least two answers to be scored.
- 3The lowest area is the first to examine. Areas within 5 points of it are joint priorities.
- 86–100% Strong, by your answers
- 67–85% Developing consistency
- 34–66% Inconsistent systems
- 0–33% Foundations needed
- Acquisition
- Follow-up
- Internal systems
- Customer experience
Your results
Self-reported results: a guide to where to look first, not a business audit.
Overall
An overall score needs at least two answers in every area.
Acquisition and conversion
First area to examineNot enough answers for a reliable result
Follow-up and automation
First area to examineNot enough answers for a reliable result
Internal systems and data
First area to examineNot enough answers for a reliable result
Customer experience and self-service
First area to examineNot enough answers for a reliable result
Three useful next steps
Acquisition and conversion
- Check where your best enquiries actually come from.
- Simplify one key page or form so the next step is obvious on a phone.
- Review your CRM stages so you can see which channels lead to real opportunities.
Follow-up and automation
- Name an owner for every incoming enquiry or request.
- Set a response time your team can reliably meet.
- Pick one repeated handover that could be automated, with a person approving it.
Internal systems and data
- List the information your team types in more than once.
- Choose one source of truth for your most important record.
- Check whether an integration or small bespoke tool would remove a recurring bottleneck.
Customer experience and self-service
- Write down the three requests customers make most often.
- Answer the simplest ones with clear self-service information first.
- See whether a defined app or portal covers the rest before commissioning a custom build.
- Pick one specific point of friction rather than attempting a full technology overhaul.
- Record what happens today, who owns it and where it fails.
- Agree a measurable improvement: fewer missed handovers, faster confirmed responses or fewer manual copy steps.
- Choose the simplest fix that works. Sometimes that is process ownership, sometimes a defined product, an integration or an agent.
- Review the result with the people who use the workflow.
Explore the relevant specialist
Independently operated
Digi Mo Marketing
Need more qualified enquiries? Digi Mo Marketing runs paid search, paid social and conversion-focused landing pages for UK service and B2B businesses.
Visit Digi Mo Marketing(opens the Digi Mo Marketing website)Process
Digi Mo Agents
When the work between steps slows you down
Map an agent workflow(opens the Digi Mo Agents website)Project
Digi Mo Dev
When nothing off the shelf fits
Discuss a bespoke build(opens the Digi Mo Dev website)Product
Digi Mo App
When a defined app or portal fits your needs
Explore Digi Mo App(opens the Digi Mo App website)Optional
Discuss your results with Digi Mo Group
Ask about software, apps or automation using our enquiry form. Nothing is sent until you complete and submit it.
Digi Mo Marketing is independently operated and handles its own enquiries, so contact it through its website for marketing support.
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We will read it carefully and reply from the group inbox. If a specific Digi Mo brand is the right fit, we will explain why and put you in touch with the right capability.
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Choose one change for the next 30 days
- 1Pick one specific point of friction rather than attempting a full technology overhaul.
- 2Record what happens today, who owns it and where it fails.
- 3Agree a measurable improvement: fewer missed handovers, faster confirmed responses or fewer manual copy steps.
- 4Choose the simplest fix that works. Sometimes that is process ownership, sometimes a defined product, an integration or an agent.
- 5Review the result with the people who use the workflow.
Need help choosing the right route? Contact Digi Mo Group and describe the problem. You do not need to send the scorecard or your contact details to use it.
Digi Mo Group Ltd · Company number 17446038. Digi Mo Marketing is independently operated.